FIRST-TIME VISITORS

Welcome to Yishan Teashop

Thanks for shopping with us. At Yishan Teashop, you will find dozens of blossoms nowhere else available, all at unbeatable prices. Yishan Teashop strives to be best online source for fine blossoms, hand-tied and loose teas by offering the most compelling combination of selection, value, service and convenience.

How to Shop

At Yishan Teashop, we want your shopping experience to be easy and fun, but most importantly, we want you to find what you're looking for, so we offer several ways to shop.

Shop by category
This is the perfect place to start shopping, if you are looking for a a specific tea or gift idea. Our site is divided into 3 categories; Teas, Teaware and Tea Culture. You can access the category by clicking on the corresponding link on the top left section of any page.

The shopping bag is where you keep your selections until you are ready to check out. It works just like a cart in a store. While you are still browsing, it will hold the items you wish to purchase. Keep in mind, though, that it only holds items while your one computer. If you close your browser or leave the site, and visit our site from another computer, your shopping bag will be empty.

To save items across many computers, you will need to have a Yishan Teashop account. Click "My Account" at the top of any page to create your Yishan Teashop account. When you have an account and the site recognizes you, we will remember the items you leave in your cart whenever you visit Yishan Teashop. Be quick, though, because if it's an item with low inventory it may sell out while you're waiting.

You may review what you have put in your shopping bag whenever you wish. All you have to do is click on the link to "shopping bag" at the very top of the page and you will be able to see all of the items you are currently holding in there. It even keeps track of how many items you've placed in it as you continue to shop on the site.

Once you click on the "shopping bag" link, you can see a picture of the piece(s) you've placed in your shopping bag, the teas name, the price and the quantity. From the shopping bag, you'll also be able to update the quantities of any item (either adding or removing). You can do this simply by entering in the number of items you'd like and then clicking on the "update quantity" button. If you change your mind about an item, all you have to do is click on the "delete" link underneath the number of items.

If you choose to leave the site without checking out, your shopping bag will only retain your selections for 24 hours, before they are placed back onto our virtual shelves so other customers have the opportunity to make a purchase. Again, it works just like a shopping cart in a store; if you left a retail store to have coffee and then returned later during the day, it is most likely the items in your cart will have been placed back on their shelves for other customers to purchase. Because Yishan Teashop sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!

If you require shopping assistance, please feel free to contact us.

Once you have found what you are looking for and added all the item(s) you wish to purchase to your shopping bag you are ready to check out. From your shopping bag, click the "Secure Checkout" button. If you have already created a Yishan Teashop account, enter your email address and password under the "returning customers" header and click the "log in" button. Unless you have already created a Yishan Teashop account, click the "Proceed to Secure Checkout " button under the "guest checkout" header. Simply follow the steps outlined and provide the necessary shipping and billing information to complete the checkout process. You will be given the option of creating a Yishan Teashop account, which will allow you to view your order status, edit email preferences, and much more.

Buying on the Internet shouldn't be expensive, and shipping costs shouldn't stop you from buying at Yishan Teashop. It's based on weight and destination. To prevent any surprises during checkout, you can obtain very accurate shipping estimates right in the shopping cart. Remember, this is not your standard ground shipping rates, the rate is for 4-6 day Express directly from China, so you can be sure you will get only the freshest teas!

It's not easy to make a purchasing decision when all you have in front of you is a computer, a pretty picture and a description. What if you buy an item is not fresh? Yishan Teashop wants to make sure you're happy with each and every purchase. If you're not satisfied with the freshness of our teas, you can return it within 14 days for a full refund. Refunds will only be issued if one blossom or 5g is missing from the original packaging. You have the option for the credit to be applied to your Yishan Teashop account for future use with us. Once we receive your returned order, we credit the appropriate account within 3-5 days; we also send you an email to let you know the refund is complete.